We have created a policy guide for you to review prior to your visit. We ask that you arrive at The Hyde five minutes before your scheduled time. Please wait outside the Museum until the lobby is clear of visitors. If you have any questions, concerns, or need to reschedule your appointment, please contact our admissions desk at 518-792-1761, ext. 350 or by email at [email protected].
We look forward to seeing you soon!
Audio tours will be available to download. Please bring headphones with you or keep the volume low. Text the word “Hyde” to 565-12 and follow the prompt. Message and data rates may apply per your provider.
REFUND POLICY: If you do not call to cancel appointment within 24 hours of your booking time, you will not receive a refund.
EXCHANGE POLICY: If you’re unable to make your scheduled appointment due to an illness or conflict, please call us within 24 hours so we can reschedule you for another time that would work better.
NO SHOW POLICY: Due to COVID-19 restrictions, we are limited on the number of people we can accommodate in a day. We do ask that you call the museum to let us know you are unable to make it in to your scheduled appointment. If you do not notify us, then you will not receive a refund.
Please call us!
518-792-1761, ext. 350
