Museum FAQs

The Hyde Collection is an historic house and museum complex with a renowned collection of European and American art, featuring Old Masters, distinguished nineteenth-century art, and Modern and Contemporary art. Open Thursday through Sunday from 10 am to 5 pm, The Hyde presents changing exhibitions in its five galleries. Visit the Collections Overview page for more information on works in the collection, and visit the Exhibitions page to see what’s happening the galleries. The Hyde Collection is a member of the Museum Association of New York and accredited by the American Association of Museums.

The Hyde is always free for members, children age 12 and under, students with ID, and active military and their families. In addition, the Second Thursday of every month is free for everyone. View our hours and admission details for other information and our event calendar for upcoming events.

For the safety of the art and furniture, we restrict food, gum, and drinks from all areas except the foyer. For the same reason, large bags are also restricted to the foyer. Items such as diaper bags and back-packs can be stowed in our coat closet in the foyer area. Strollers are permitted in many areas of the Museum, but some of the rooms in historic Hyde House are smaller and can be challenging to maneuver safely with a stroller. You may also temporarily store your stroller in the coat closet. The Hyde’s temporary exhibition galleries are larger and can accommodate strollers very easily. (Note: We do not allow selfie sticks to be used in the Museum. This is a new policy many museums are adopting for the security and preservation of the artwork.)

Thank you for your interest in membership and giving. Please visit the membership page for levels and benefits or the individual giving page for more information on how to give to The Hyde. If you’d like to donate online, click the donate button at the top of the screen. Thank you! As a nonprofit organization, The Hyde Collection’s programs are the direct result of the generosity of its members and donors.

Yes, with two exceptions in historic Hyde House – the guest bedroom downstairs and Mrs. Hyde’s bedroom. Wheelchairs can access 95 percent of the Museum. An elevator is available and restrooms can easily accommodate wheelchairs. Learn more about the accessibility of The Hyde.

The Hyde is always free to members, children 12 and under, students with ID, and active military and their families. In addition, Wednesdays are free for seniors and the Second Sunday of every month is free for everyone. View our hours and admission details for other information and our event calendar for upcoming events.

Although the Museum does not have an onsite café, The Hyde is located in downtown Glens Falls, where visitors can find a variety of coffeeshops and restaurants. Visit The Area for more information on what the greater Glens Falls area has to offer.

Yes! The Hyde Collection is the perfect place for a wedding ceremony, a recital, a business retreat, or a reception. For more information on renting The Hyde’s auditorium, art studio, galleries, or even Hyde House courtyard, visit the Rentals page or call 518-792-1761, ext. 346.

Service animals are welcome in the Museum, but they must wear their service identification jacket or vest. During the hot summer months we discourage anyone from leaving a pet in a car. If on Museum grounds, please keep your pet on a leash.

The Museum does not provide written or oral appraisals. Our curatorial staff may be able to provide the names of appraisers in the area, but the Museum does not specifically endorse or suggest a preference for appraisers.

Yes, the New York State Government has announced that museums and galleries can open.

We are complying with the Center for Disease Control, Federal and State Government, Warren County Public Health and the American Alliance of Museums to follow mandatory and Good Practice Guidelines.

The Museum is open Sunday – Thursday, 10 am – 5 pm. We will be closed every day from 12 – 1 pm for cleaning of high-touch surfaces. A complete and thorough cleaning will take place each evening.  

We are limiting the number of visitors to help everyone follow social distancing guidelines. Pre-scheduling ensures that visits are spread out throughout the day. 

You can schedule your visit on this page. There is a maximum of six people per booking. You will be asked to select a date and arrival time. If you wish to make a booking for a group of more than 6 people, please contact the Museum to discuss your requirements.

In line with guidance issued by the New York State Government, we will keep your details for 21 days. We will only share them with the health department, if asked, in the event of a fellow visitor testing positive for coronavirus. It will not be used for marketing or other purposes.

Yes, those unable to book online can call the Museum at 518-792-1761, ext. 350 to book a ticket. 

Yes, all visitors and volunteers who have not already arranged to work for the Museum on the day will need to pre-schedule a visit to guarantee entry.

We ask you to select an arrival time to manage visitor numbers in the Museum for everyone’s safety.  

We ask that all visitors arrive at the time of their scheduled visit, to help with visitors traffic in the lobby. Each booked time slot allows visitors an hour to enjoy their visit. If you arrive after time slot you booked, unfortunately, we may not be able to let you in. 

There is an entry fee:

    • General – $12, adults over the age of 18
    • Senior – $10, anyone 60 years or older
    • Members –FREE
    • Students –FREE, college students must provide student ID
    • Children – FREE, under the age of 12
    • Veterans – FREE
    • Active Duty Military & Family – FREE
    • Essential workers – FREE for the month of August

The second Thursday of every month is free to the public, but everyone must register online. We are unable to accommodate walk-ins at this time.

You will need to book your timed tickets by 9 am on the day of your visit or call in advance to book a slot for guaranteed entry. 

You can show your ticket on your phone. If you booked on the phone, we need the name of the person who made the booking. 

Please check that it hasn’t gone into your spam folder. If you still can’t find it, call us at 518-792-1761, ext. 350.

No need to worry because we will have a record of your booking. Please give your name to the member of staff at the entrance. 

No, booking confirmations are sent by email only.  

Entry times are offered on a first-come, first-served basis, so your preferred time slot may be fully booked.  

If you are early or come at the same time as other visitors, you may need to queue for a short time outside the Museum. The area is covered by an awning to provide shelter from inclement weather. To maintain social distancing, we are controlling the flow of visitors into the building.  

We are incredibly grateful for the support members give us. However, our booking system does not currently enable us to distinguish between members and non-members.  

Yes, you can bring a helper as one of your party of up to six people. 

The safety of our visitors, staff and volunteers is our top priority. We have introduced the following measures to help with social distancing;

  • We have limited our capacity and anyone wishing to visit must pre-book.
  • Timed tickets ensure that visitor numbers are spread out throughout the day.
  • There is a keep left system in place throughout the building. Please follow the signage.
  • Members of staff will also be on hand to direct you.

We will have hand sanitizer stations, but you are welcome to bring your own. 

During our paused period, the Museum has been thoroughly cleaned.

We have implemented enhanced cleaning regimes in line with government guidance. 

Each evening the museum is cleaned and we will also be cleaning high touch-points, such as handrails, during the lunchtime closure period. 

Our staff has also been trained in hygiene and social distancing. 

Please arrive within your 15 minute booked entry time slot. If you do not arrive in this time slot, unfortunately, we may not be able to let you in. 

Yes, following the latest Government guidance, all visitors must wear face coverings while in the Museum buildings.

Yes, the shop will be open. For the time being, it will be taking card payments only.